Give me that WOW Effect!

Can you remember the last time you experienced a WOW effect? That “out of this world” customer service experience that exceeded all your expectations. Where you were so impressed with … Continue Reading →



Social Responsibility – Das macht Sinn

Sunrise is known more being a dominant figure in the Swiss Telecommunications Business. In recent months, Sunrise has rewritten the rule book in its industry by implementing new product such … Continue Reading →



9 out of 10 Beef Burgers for Loft Five

After coming back from my amazing holiday in “Beef Crazy” South Africa, I decided to look for the best Beef Burger Zürich has to offer.  Reviews are rife on the … Continue Reading →



Ein Blick hinter die Kulissen vom Zattoo Customer Service

For the English version, please click here – Zattoo – A Customer Service Insight In der Schweiz oder Deutschland habt Ihr sicher bereits Eure Lieblingsfernsehsender auf dem Smartphone, Tablet, Xbox oder … Continue Reading →


bob the builder

Bob the Builder saved by CX

Meet Bob. Bob in the Managing Director and Owner of his own building company in his hometown, Craneville for the past 30 years. In addition, Bob runs around 10 hardware … Continue Reading →


Migros logo Slider4

7 Gründe, warum Migros ein M besser ist

Liebe Migros Liebes Migros Eigentlich weiss ich gar nicht, wie ich Dich ansprechen soll. Die Migros? Das Migros? Egal, ich mag Dich. Dass ich mit meiner Meinung nicht alleine bin, … Continue Reading →



Card Payment Chaos

I don’t even know why I am writing about this topic. We are living in 2014! The Curiosity is wheel spinning on the dusty Mars terrain. Your mobile phone can … Continue Reading →



Activ Fitness – Activ Unfriendliness

So Inspector Ralf! (that’s me) is a fitness junkie. I thoroughly enjoy popping down to my local gym to pump some iron, sweat it out on the rowing machines and … Continue Reading →



Smart, demanding Customer seeks knowledgeable, Human contact that care

According to, most customers (or 59%) still prefer popping into a store to interact with a brand. This supports the fact the majority of customers are social beings, still … Continue Reading →



Hiltl – Vegan-Biber Event

Wusstet Ihr, dass die veganen Biber der Hiltl Laden im Zürcher Oberland hergestellt werden? Die beiden Brüder Claudio und Silvan von der Leibacher Biber-Manufaktur haben das Team von Inspector Ralf! eingeladen, die Backstube in … Continue Reading →


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