Kd zu Fans

Inspector Ralf! besucht PIDAS

–CLICK HERE FOR THE ENGLISH VERSION–   Der heutige Besuch steht ganz im Zentrum der „Customer Care“-Firma PIDAS. Inspector Ralf! hatte die Gelegenheit, einen Blick hinter die Kulissen zu werfen. … Continue Reading →



9 out of 10 Beef Burgers for Loft Five

After coming back from my amazing holiday in “Beef Crazy” South Africa, I decided to look for the best Beef Burger Zürich has to offer.  Reviews are rife on the … Continue Reading →



Ein Blick hinter die Kulissen vom Zattoo Customer Service

For the English version, please click here – Zattoo – A Customer Service Insight In der Schweiz oder Deutschland habt Ihr sicher bereits Eure Lieblingsfernsehsender auf dem Smartphone, Tablet, Xbox oder … Continue Reading →



“A Mushroom Swiss Burger with a side of Hugs please Tim”

Now-a-days top companies, including restaurants, have access to complex databases, whereby they can improve their customer experience using all kinds of complex algorithmic formulas. The access to these on-hand database … Continue Reading →



The Taste of Greece

Vor etwas mehr als einer Woche hat in den Gebäuden der Europaallee in Zürich ein neues Delikatessengeschäft seine Türen geöffnet und natürlich war auch Inspector Ralf! Vorort in den ersten … Continue Reading →



Wake up and smell the coffee at Zürch HB

So you are an Early Bird and need to catch the worm at 5am. Or it is getting late and you want to make sure you do not fall asleep … Continue Reading →



Beware: Chrismas Online Scammers on the prowl!

December 2013: Inspector Ralf! would like to warn customers shopping online for Christmas presents to watch out for fake websites selling bogus gifts. It is very simple and cheap to set … Continue Reading →



Flying low with Ryanair

If you have ever flown with the world’s largest No-frills airline „Ryanair“, you will most probably be part of the majority of customers who have paid the ultimate price of … Continue Reading →



„Des Schweines Ende ist der Wurst Anfang“

Das wusste schon Wilhelm Busch zu berichten. Dass die Wurst nicht zwingend aus Schwein o.ä. bestehen muss, beweist in diesen Tagen die Fa. Hiltl in Zürich. Hiltl hat sich mit … Continue Reading →



Virgin flies high with Sir Richard Branson – Customer & Employee reviews

Virgin Atlantic has recently been announced the 5th best “Customer Experience Leader” in the UK for 2013. Up 5 places from the previous year. But this should come to no surprise … Continue Reading →


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